Welcome to PROROUT ("PROROUT," "we," "our," or "us"). We build and manage high-performance websites for local service businesses. This Privacy Policy explains how we collect, use, share, and protect information about you when you visit prorout.com, fill out a project brief, purchase a plan, or otherwise interact with our services.
By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.
Plain English Summary: We collect only what we need to run our business, serve you well, and improve our product. We do not sell your personal information to third parties, ever.
We collect information in two ways: information you provide to us directly, and information collected automatically when you use our site.
Information You Provide DirectlyWe use the information we collect for specific, legitimate purposes related to running our business and serving you effectively:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Process your project brief and strategy call | Name, email, business details | Contract performance |
| Build and deliver your website | Brief content, brand assets | Contract performance |
| Process payments | Payment info (via Stripe) | Contract performance |
| Send service updates and support emails | Name, email | Legitimate interest |
| Improve our website and marketing | Analytics, usage data | Legitimate interest |
| Comply with legal obligations | Any relevant data | Legal compliance |
We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects.
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data only in the following circumstances:
We never sell your data. Your personal information is not a product. It is used only to provide and improve our services to you.
We use cookies and similar tracking technologies to understand how visitors interact with our website. Here's what we use and why:
You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our site. For more information about opting out of interest-based advertising, visit optout.aboutads.info or optout.networkadvertising.org.
Note on Meta Pixel:If you interact with our Facebook or Instagram ads, Meta may associate your website visit with your social media profile according to Meta's own privacy policy, which we do not control.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law.
When we no longer need your data, we securely delete or anonymize it so it can no longer be associated with you.
Depending on your location, you may have certain rights regarding your personal information. We respect and honor these rights regardless of where you are located.
To exercise any of these rights, please email us at cooper@prorout.com. We will respond within 30 days. We may need to verify your identity before processing your request.
Send all privacy-related requests to cooper@prorout.comwith the subject line "Privacy Request." We'll confirm receipt within 2 business days.
Our services are intended for adults who own or operate local businesses. We do not knowingly collect personal information from children under the age of 13 (or under 16 in the European Economic Area).
If you believe we have inadvertently collected information from a child, please contact us immediately at cooper@prorout.com and we will promptly delete it.
Our website may contain links to third-party websites or integrate with third-party services. These include but are not limited to:
PROROUT is not responsible for the privacy practices of third-party sites or services. We encourage you to review their privacy policies directly. Linking to a third-party site does not imply endorsement of their privacy practices.
We take the security of your personal information seriously. We implement industry-standard technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
No method of internet transmission is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. In the unlikely event of a data breach that affects your rights, we will notify you as required by applicable law.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy. If you disagree with a change, you may discontinue use of our services and request deletion of your data.
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please reach out:
For formal privacy rights requests (access, deletion, portability, etc.), include "Privacy Request" in your email subject line and provide your full name and the email address associated with your PROROUT account so we can verify your identity efficiently.
We're real people. Reach out directly and we'll get back to you within one business day.
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